When the last piece is installed, what's next?
Sweep, dust mop or vacuum the floor to remove all loose dirt and grit. Then, lightly damp mop with a well-wrung mop. Always use sliding pads when moving furniture or other heavy objects across the floor.
How do I clean my Pinnacle floor?
We recommend a pH neutral floor cleaner like Armstrong Once-N-Done. Do not wax, seal, or use wood care products as they can leave a film that traps dirt.
Can I steam clean my floor?
Yes, you can steam clean a Pinnacle floor.
Will my Pinnacle floor need polishing?
No. Pinnacle will retain its luster. If the floor is dull or dirty, use a neutral pH floor cleaner that can be purchased at most home centers, hardware, or grocery stores.
My floor has scuff marks and scratches. What can I do to remove them?
Pinnacle is scratch resistant, but if the pH neutral cleaner is not removing difficult tough scratches, planks can be removed and replaced by a qualified installer.
Does Pinnacle flooring have an odor?
There may be a slight odor after installation, but this will have no effect on indoor air quality and will dissipate over time.
Can I install Pinnacle flooring in my basement?
Yes. However, you must use a moisture proof, 6-mil polyethylene moisture vapor barrier. If you use a Tramex Moisture Meter and the level is 0%-2%, no moisture barrier is required. A moisture barrier is required with a 2% level or above. Due to the potential for mold growth, we do not recommend installing Pinnacle with a 5% or above level.
Can I use rugs or mats on my Pinnacle floor?
Yes. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.
If water slips through the bevels, can it damage the subfloor?
The planks themselves are waterproof, but once installed they do not provide a fully airtight surface. Water can still slip through the bevels if left over 24 hours. Water spillage (as is the case in bathrooms and kitchens) won’t damage the floor but standing water must always be avoided. We recommend cleaning up water spillage as soon as possible, before 24 hours pass.
Do I need to wax my Pinnacle floor?
No. Pinnacle resists staining, is easy to clean, and requires no waxing. Waxing is not compatible with this product and using wax will void warranty.
How do I replace a damaged flooring panel?
Replacing sections or entire planks is a procedure that should only be done by floor installation professionals. We recommend purchasing a few extra Pinnacle planks in case some need replacing.
What type of chair protectors can I use on a Pinnacle floor?
Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1 inch in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3/4-inch flat surface width or floor protectors are recommended for all moveable furniture. Make sure any metal protectors are rustproof. Replace narrow-dome furniture rests with wide-bearing rests.
How do I remove challenging stains?
Use lukewarm water and a non-abrasive cleaner for chocolate, grease, juice, and wine stains.
I'm not happy with my floor. How do I make a claim?
If you feel that you have a warranty-related problem, take your original purchase receipt back to the retailer where you purchased the floor and file a warranty claim. The store will contact us to begin the warranty process. An inspector may come to your home to evaluate the conditions and determine what caused the problem., You will be contacted with the results once an evaluation is complete. The process could take up to 20-30 business days, depending on the circumstances, although most issues are resolved much faster.