When the last piece is installed, what's next?
First of all, sweep, dust mop or vacuum the floor to remove all loose dirt and grit. Then lightly damp mop with well-wrung mop. Always use sliding pads when moving furniture or other heavy objects across the floor.
How do I clean my Ascent floor?
Don't wax the floor, don't seal the floor and don't use any wood care product on the floor as these can leave a film that traps dirt.
Also, remember that Ascent is sensitive to heat, so do not use a steam mop as the steam will damage the wear layer and cause deformation.
Steam cleaning is not covered under warranty.
For regular cleaning, simply sweep, dust mop or vacuum the floor to remove loose dirt and grit. Do not use treated dust mops. For a more thorough clean, use a properly diluted neutral pH cleaner in cool water or ready-to-use spray cleaner that will not leave a residue. Follow label directions.
How do I keep my Ascent floor looking good?
The single greatest cause of damage to any flooring or floor finish is abrasion from dirt and grit. Wherever possible, use mats at entrances and doorways. Use non-staining floor protectors under heavy furniture, chairs and tables. For scuff marks and scratches, use a quality vinyl floor cleaner and the green side of a Scotch Brite pad to gently work the cleaner into affected areas to hide the scratch. If the scratch has penetrated the top layer, the plank will have to be replaced.
What about pets?
Sharp claws can damage the floor so be sure to keep your pets nails trimmed. Clean up pet waste accidents as soon as possible. Ascent is guaranteed from domestic pet stains. We do require it to be cleaned up within 24 hours. We warrant that Ascent will not stain from pet (domestic cat or dog) stains, including urine, feces and vomit, provided it is cleaned within 24 hours.
Will my Ascent floor need polishing?
No. Ascent will retain its luster. If the floor is dull or dirty, use a neutral ph floor cleaner that can be purchased at most home centers, hardware or grocery stores.
My floor has scuff marks and scratches. What can I do to remove them?
Try using a quality vinyl floor cleaner and a Scotch Brite pad (follow the directions on the bottle). If it is a surface scratch, use the green side of a scotch bright pad and the Ascent Single Step and VERY GENTLY work into the affected areas. This will help hide the scratch, not remove it! If the scratch has penetrated the top layer, then the plank will have to be replaced.
Does Ascent flooring have an odor?
Some people are more sensitive to odors than others. Many customers have reported never noticing an odor. Others have reported a slight odor, but there is no dangerous offgassing and our flooring is 100% safe. Before installing the product, you must acclimate the product in the room of installation for a minimum of 48 hours at a temperature between 65F to 85F. If you experience an odor after installing the floor, we recommend opening windows and ventilating the room as much as possible for 3 days.
Can I install Ascent flooring in my basement?
Yes. However, you must use moisture proofing, like or a 6 mil polyethylene moisture vapor barrier. If you are using a Tramex Moisture Meter and the level is 0%-2%, no moisture barrier is required. But if it is 2%-5%, a moisture barrier is required. Anything over 5% and we do not recommend installing Ascent flooring.
Can I use rugs or mats on my Ascent floor?
Yes. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.
If water slips through the bevels, can it damage the subfloor?
The planks themselves are waterproof, but once installed they do not provide a fully airtight surface. Water can still slip through the bevels if left over 24 hours. Water spillage as is the case in bathrooms and kitchens wont damage the floor, but standing water must be avoided at all times. We recommend cleaning up water spillage as soon as possible, before 24 hours pass.
Do I need to wax my Ascent floor?
No, it resists staining, is easy to clean and requires no waxing. Waxing is not compatible with this product and using wax will void warranty.
How do I replace a damaged flooring panel?
Replacing sections or entire planks is a very complicated procedure that should only be done by floor installation professionals. We recommend ensuring that your initial flooring purchase includes several extra Ascent planks in case you have one that needs replacement.
What type of chair protectors can I use on a Ascent floor?
Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1 inch in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3/4-inch flat surface width or floor protectors are recommended for all moveable furniture. Make sure any metal protectors are rustproof. Replace your narrow-dome furniture rests with wide-bearing ones.
How do I remove challenging stains?
For chocolate, grease, juice and wine stains, use lukewarm water and a non-abrasive cleaner.
I'm not happy with my floor. How do I make a claim?
If you feel that you have a warranty-related problem, you should take your original purchase receipt back to the retailer where you purchased the floor and file a warranty claim with that store. The store will then contact us to begin the warranty process. An inspector may come to your home to evaluate the conditions and determine what caused the problem. Once an evaluation is complete you will be contacted with the results. The whole process could take up to 20-30 business days, depending on the circumstances, although most issues are resolved much faster.